How to Contact Us!

Rose City Wholesale
9220 S.E. Stark
Portland OR, 97216 U.S.A.
Toll Free: 1 (888) 433-6867
Fax: (503) 256-2402
info@rosecitywholesale.com

New Location!

9966 SW Arctic Drive
Beaverton, OR, 97005
(503) 641-3500

Privacy Policy and the Security of Your Personal Information:

Rose City Wholesale utilizes the latest security technology to protect your personal information. All information you submit to us is securely encrypted using industry standard SSL (Secure Socket Layer) technology. This process makes it extremely difficult for anyone to access or decode the information. The information you provide us will remain confidential and will only be used for shipping and billing purposes. We will not sell, trade or give away your personal information!

You can tell when you’re in a secure environment by the following signs: One, the URL to the left of the colon changes from "http" to "https" to symbolize that this site is using SSL technology. Two, all SSL capable browsers display a symbol (usually a complete Key or Closed Lock) when operating in a secure environment. For additional security, we process your payment and order information on machines that are not connected to the Internet. It just doesn't get safer than this!

Payment Methods

Rose City Wholesale accepts these credit cards: Visa, Mastercard, and Discover. You also may wish to send us a check or place your order on account for a credit purchase. After filling out our online checkout form an invoice number will be generated and an order confirmation will be sent to you by email. A payment receipt will be sent to you with the merchandise. Please keep this payment receipt for reference in case of exchange or refund. The order confirmation that is provided online at the time of your order does not serve as your official receipt. The official receipt is the payment receipt that is mailed to you with the merchandise.

Sales Tax Information

We do not charge sales tax.

Your Order

Sometimes Rose City Wholesale has to place orders on the products it sells months in advance to keep the products it advertises in stock. However, we are at the mercy of manufacturers and cannot guarantee that all items will be available at the time of your order. If the product is not in stock we will ask you if you wish to backorder the product until becomes available.

Refunds & Exchanges

Shopping is easy with Rose City Wholesale. All refunds and exchanges will be gladly accepted when merchandise is returned in its original unused condition with the original payment receipt. A credit for the amount of the product will be issued on the credit card used on the payment receipt. A credit confirmation will be sent to you by mail. There will be NO credit for the shipping and handling amount. If the original payment receipt is not included with your refund or exchange merchandise, a store credit will be issued when the merchandise is returned in its original unused condition.

To make a refund or exchange by mail, please call 1 (888) 433-6867 for a return authorization number. Return the product and receipt in its original packaging and box. Place the return authorization number on the outside of the box.

Rose City Wholesale
Merchandise Return Dept.
9220 S.E. Stark
Portland OR, 97216 U.S.A.

Please indicate whether you are returning or exchanging the product. If exchanging, indicate the product of your choice.

Shipping Options and Charges

We will begin processing your orders on the first business day it arrives. Business days are from 9:30 am to 3:30 pm PT. After 3:30 pm PT all orders are considered to be for the next business day processing. It takes 2 business days for processing, do not count Saturday and Sunday. We will ship your order on the 3rd business day providing product is in stock. Example: If your order is placed on Friday it will not ship until Tuesday of the following week. If there is any delay, we will contact you immediately, either by email or by phone. If you have any questions regarding the status of your order, please call us at 1 (888) 433-6867. We ship UPS Standard Ground within the 48 contiguous United States unless another shipping method is requested with your order. Remember, UPS does not deliver on Saturday or Sunday. If a Three Day Select order leaves our facility on Friday it will not arrive at its destination until Tuesday of the following week. We can not control this schedule, it is totally UPS driven. Thank you for your order and patience. The many happy customers who have received our high quality products at a savings are keeping our shipping department to this schedule.

Product Quality Guarantee

We guarantee all merchandise to be free of defects in materials and workmanship upon of delivery. If a problem occurs within 30 days of purchase, we will repair or replace the item at our option. This guarantee does not cover normal wear and tear or shipping damage. After 30 days the warranty is covered by the manufacturer, please send the product back to them with a copy of the original sales receipt and state your concern. If you experience any problems with the quality of our products, please contact us via phone at 1 (888) 433-6867or fax at 1 (503) 256-2402 and we will be happy to serve you.